Return & Refund Policy

1. Physical Products (Laptops & Hardware)

We offer a strictly 7-Day Return & Exchange Window from the date of successful delivery.

• Defective Items: Returns and exchanges are accepted for documented hardware failure not disclosed prior to purchase. We cover 100% of the return shipping costs and charge NO restocking fee for defective items.
• Non-Defective Items (Buyer's Remorse): We accept returns for non-defective items if you simply change your mind or are dissatisfied with expected cosmetic wear, provided the device is returned in its exact original condition with all accessories. For non-defective returns, the customer is fully responsible for return shipping costs, and a 20% restocking fee will be deducted from the final refund amount.
• Unboxing Video Recommended: We highly recommend recording a continuous video of the unboxing. This significantly speeds up claims for transit damage or missing items.
• Original Condition: The device must be handed back entirely in the condition it arrived, with all chargers, cables, and manuals untouched.

2. Digital Services (Courses & Software)

All digital goods and service access links are irreversibly delivered via automated email. By logging in or accessing the digital dashboard, you explicitly waive your right to a refund. It is the customer's responsibility to ensure their provided email is correct. For service-based orders (e.g., Web Development), you may cancel within 24 hours of booking for a full refund. After project initiation, refunds are calculated based on work completed.

3. How to Initiate a Return

• Contact Us: Email kathojunaag@gmail.com or call +91 81438 45133 within 7 days of delivery. Include your Order ID and attach the uncut unboxing video.
• Method of Return: Once approved, returns are processed by mail. We will provide a prepaid shipping label for defective items. For non-defective items, the customer must arrange and pay for return shipping.
• Return Costs & Fees: For approved defective units, we cover 100% of the return shipping costs with zero restocking fees. For non-defective (buyer's remorse) returns, the customer pays return freight charges and a 20% restocking fee is applied.
• Timeline: Approved refunds are credited to the original payment method within 7-12 business days after inspection.

Return Address: