Terms & Conditions

1. Nature of Products (Refurbished Condition)

All laptops and products sold on this website are refurbished / pre-owned devices.

Refurbished products:

• May have minor scratches, dents, or cosmetic wear
• Are not brand-new devices
• May not include original box or accessories
• May contain compatible replacement parts

2. Product Testing & Quality Check

All devices undergo rigorous checks before dispatch:

• Professionally tested
• Hardware verified
• OS installed and activated (if mentioned)
• Basic performance checked

However, refurbished electronics carry inherent risk. Minor battery wear and cosmetic signs of previous usage are expected.

3. No Refund for Cosmetic Issues

Refunds will NOT be provided for:

• Scratches or Minor dents
• Keyboard shine
• Battery backup variation
• Display brightness variation within normal used standards

If appearance is critical, the customer must request detailed images before ordering.

4. Delivery & Courier Responsibility (MANDATORY UNBOXING VIDEO)

All products are packed securely and video recorded during packing.

If customer claims courier damage:

• Unboxing video is mandatory
• Video must start before opening sealed package
• Video must clearly show sealed box and entire opening process WITHOUT cuts or pauses

Without an unboxing video, no damage claim will be accepted. Damage claims must be raised within 24 hours of delivery.

5. Product Modification Policy

Any modification done by the customer voids the warranty and return eligibility. Examples include:

• Changing RAM or SSD
• Opening motherboard
• Installing unofficial BIOS
• Physical repair attempt
• Software tampering

Once modified, no return, replacement, or refund will be processed.

6. Return Policy

Returns are accepted only if:

• Product is Dead On Arrival (DOA)
• Major functional issue within the warranty period

Returns are NOT accepted for:

• Change of mind
• Cosmetic dissatisfaction
• Performance expectations mismatch
• Software issues caused by the user

Return approval is subject to inspection after the product is received back.

7. Warranty Terms

Warranty (if mentioned in product listing) covers Hardware malfunction only.

Warranty does NOT cover:

• Physical damage
• Liquid damage
• Burn marks
• Short circuit due to external accessories
• Battery wear after sale
• Adapter damage
• Screen damage caused by user

Warranty decision is final after technician inspection.

8. Refund Conditions

If a refund is approved:

• Refund will be processed within 7–10 business days
• Payment gateway charges are non-refundable
• Courier charges are non-refundable

Refund amount may be adjusted if the product is returned in an altered condition.

9. Fraud Protection

We reserve the right to:

• Deny suspicious orders
• Cancel high-risk transactions
• Refuse service to fraudulent customers

Serial numbers are recorded before dispatch. Any mismatch on return will lead to legal action.

10. Limitation of Liability

Bhushan Tech Solutions is not liable for:

• Data loss
• Business loss
• Indirect damages
• Software corruption

The customer must take a backup immediately after receiving the device.

11. Jurisdiction

All disputes are subject to the exclusive jurisdiction of the courts in Telangana, India.